July 1, 2020 – June 30, 2021
| Totals | Consultations | Workshops | Mediations | Facilitations | |
| Total Cases | 154 | 99* | 31 | 20 | 4 |
| Total Participants | 914 | 191 | 622 | 55 | 46 |
| Staff | 389 | 128 | 204 | 36 | 21 |
| Faculty | 65 | 33 | 5 | 12 | 15 |
| Grad Students | 152 | 19 | 116 | 7 | 10 |
| Undergrads | 237 | 9 | 228 | 0 | 0 |
| Community | 71 | 2 | 69 | 0 | 0 |
Cases
Each case is categorized as a consultation, training, mediation, or facilitation, although many cases cross categories.
Consultations
A consultation may involve a single, one-hour meeting with an individual who is attempting to improve their situation through their own actions; or it may involve weeks of meetings with members of a department or work group, as they seek solutions to problems within their group and / or between their group and others.
Presentations & Workshops
Presentations and workshops range in length from 90 minutes to 9 hours. Workshops of general interest, or specifically for supervisors, are irregularly offered through Staff Learning and Development. Sessions on conflict resolution are integral parts of annual leadership programs for students, staff, and faculty. Individual work groups frequently request tailored presentations or workshops to help staff develop skills they need to address current challenges.
Mediations
Each mediation process begins with an individual consultation with each participant, to ensure the appropriateness of mediation and to lay the groundwork for effective joint meetings. Most mediations are concluded in two or three face-to-face meetings, and culminate in a written set of agreements, developed by participants to foster more effective communication and collaboration in future interactions.
Facilitation
Group facilitation includes assistance with the design and leadership of retreats, of meetings that involve discussion of contentious issues, and / or meetings in which leaders wish to participate as group members in discussion or decision-making processes.
*Classic “ombuds” type cases, in which questions of University policy or procedure are raised by members of the campus community or the broader community, generally fall into the category of consultations. In this reporting period, there were 12 such cases. In addition, there were 7 cases involving credible allegations of bullying.