Comments on Training

  • It was extremely helpful to understand the basic conflict management options. Applying these to a specific issue that I am dealing with helped me get past a big hurdle. Thank you!
  • The workshop provided some very concrete and easy-to-follow tools for evaluating the other person’s stake in the conflict and working toward a solution.
  • Quality of the content was excellent.
  • Nice balance of theory and practice.
  • I feel confident in applying this approach to different situations that come knocking at my door.
  • I appreciate the concise handouts that can be used for future reference as we face challenging situations.
  • Thanks so much for your very valuable training. I really enjoyed it, and appreciated that you made it fun! I feel much better prepared to deal with uncomfortable issues.
  • Thank you for your wisdom, experience and personable presentation.
  • Exceeded my expectations.
  • The materials provided really helped put conflict resolution and good communication skills into perspective for us. They are simple, easy to follow and practical tools for us to use in our work lives.
  • It was very helpful to understand how conflict escalates, and how we can better manage our own responses.
  • This training helped me identify clear, do-able next steps toward resolving my own workplace conflict.
  • Gave me tools to improve my communication with everyone I work with: students, staff and faculty.
  • The training was extremely interesting and useful. Many of the staff remarked how helpful it was. Nancy presents the material with expertise, humor and genuineness. Staff members [who have been in conflict] mentioned that they would feel comfortable contacting Nancy and working with her because of the excellent training