Overview Of Campus Conflict Resolution Services

Please click on a highlighted topic below to learn more about the specific offerings of Campus Conflict Resolution Services.

Skills Training

Conflict is an inevitable part of institutional life – yet few of us are confident in our ability to engage conflict in a forthright, constructive way.

If you would like to improve your effectiveness in:

• working through conflict with a coworker, supervisor, or supervisee
• helping others resolve their conflicts…

Campus Conflict Resolution Services offers:

• periodic workshops through Staff Training and Development
• customized workshops for your unit, department, or group of colleagues

Participant Comments on Training >
Click here for descriptions of frequently requested workshops

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Communication Protocol

Part of preventing and reducing conflict is having supportive structures in place. Does your work group have guidelines to help you communicate appropriately and respectfully when problems arise? Campus Conflict Resolution Services offers a short (three hour) workshop to help you develop a tailored protocol that will support constructive communication and problem-solving.

Click here for more information about the Communication Protocol Workshop.

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Confidential Advising for “Do-It-Yourself-ers”

Individual consultation is available to any member of the campus community who would like feedback, coaching, or support in making a plan to address a conflict situation on their own. If you’d like help preparing for a difficult conversation or meeting, or are interested in developing new strategies or skills to deal more effectively with a conflict situation – please call to arrange a confidential consultation.

Participant Comments on Individual Consultations >

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Mediation

Ongoing conflict is often accompanied by communication break-downs and loss of trust. When this is the case, the elements most needed to resolve the conflict are missing. Mediation can help by providing a structured forum in which participants can renew dialogue, respectfully discuss concerns, and jointly seek their own solutions. Unlike grievance and other formal processes, mediation puts participants in charge of the outcome. The great majority (90%) of mediations result in agreements that enable participants to move forward with greater clarity, ease, and mutual understanding. California law and professional ethics protect the confidentiality of mediation proceedings, from the time of initial contact with the mediator. Please do not hesitate to call and discuss your situation.

Participant Comments on Mediation >
and
What types of issues can I bring to mediation? >

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Group Facilitation

When meetings involve discussion of contentious issues and / or high-stakes decision-making, effective planning and facilitation are essential. Good facilitation helps keep discussion constructive and on track, balances participation, and produces clear outcomes. If you are the one who usually facilitates and you’d like more freedom to participate in the discussion – let’s talk!

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For further information, please contact Nancy Heischman at
(831) 459-2290 or nheischm@ucsc.edu.