About Campus Conflict Resolution Services
The Campus Conflict Resolution Services office opened in January 2009 to provide professional consultation, mediation and training to members of the UCSC community. Its emphasis is on prevention, effective management, and informal resolution of conflict at all levels. All services are free, voluntary and confidential.
Nancy Heischman serves as Director of Campus Conflict Resolution Services. She has worked in the field of Alternative Dispute Resolution since 1993. Formerly Director of the local nonprofit Conflict Resolution Center of Santa Cruz County, Nancy became familiar with the UCSC campus community through many years as a contract provider of training, mediation and consulting services. She has presented conflict resolution skills training to hundreds of staff and students, and assisted with resolution of a wide range of disputes involving faculty and staff.
Please click here to view comments from UCSC faculty, staff and students.
For further information, please contact Nancy Heischman at
(831) 459-2290 or nheischm@ucsc.edu.
Participant Comments:
What Would You Like Others to Know About Campus Conflict Resolution Services?
From Faculty:
- I want the campus community — especially our academic community - to know about the existence of these services and that taking advantage of them early on in a conflict could very likely minimize the necessity of spending much more time and energy in formal processes.
- Conflicts among faculty members are quite common and I think people who are facing a difficult situation should know that it is worth consulting with CCRS as a positive step toward a resolution.
From Staff:
- That it’s not scary, it’s helpful.
- That your confidentiality is protected.
- There is a better way to resolve conflict — a way that allows the parties to come to an end-point where they are comfortable with each other and can work together.
Campus Conflict
Resolution Services
107 Kerr Hall
1156 High Street
University of California
Santa Cruz, CA 95064-1077
Email: nheischm@ucsc.edu
Phone: (831) 459-2290
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